Frequently Asked Questions
Find answers to common questions about our custom laser-cut wooden maps, ordering process, and shipping.
Our Maps
What materials are the maps made from?
Our maps are laser-cut from premium Baltic birch or Basswood plywood from our US supplier and hand-stained or painted. Custom trail inlays are made with American Made PLA whenever possible with colors including red, gold, or cornflower blue.
What sizes are available?
Most of our maps are 8x10 inches, which fits standard frames and will look great on your wall or desk with the flexibilty of changing to a different frame later. Ski resort maps are 11x11 inches to accommodate the additional detail. All maps include a ready to mount frame.
Can I customize the design?
Each map is custom-made based on your specifications. You can choose trail colors for cruise and MTB maps, and add special notes or requests during checkout.
What's included with my order?
Map, Frame, and protective plexiglass cover.
Ordering & Shipping
How long does it take to receive my map?
Custom maps are handcrafted to order in Denver, Colorado. Please allow 1 week for production plus shipping time. We'll send you tracking information once your order ships.
Where do you ship?
We currently ship within the United States.
What is your return policy?
Since each map is custom-made to your specifications, we cannot accept returns. However, if your map arrives damaged or there's an error with your order, please contact us immediately and we'll make it right.
Can I order multiple maps?
Currently, each map must be ordered separately to ensure we capture all the custom details correctly. If you need multiple maps, please reach out via our email [email protected] and we can create a custom order for you.
How It Works
How do I provide my cruise itinerary?
When ordering a cruise map, simply enter your ship name, cruise line, sailing date, and list your ports in order. We'll create the route based on your itinerary.
What file formats do you accept for custom trail maps?
We accept GPX files from Strava, Garmin, Wahoo, Ride with GPS and other GPS devices or services. Simply export your activity as a GPX file and upload it during checkout.
How accurate are the maps?
We use official geographic data for coastlines, topography, and trails. Routes are plotted based on your provided itinerary or GPX file. We take pride in the accuracy of each custom piece.
What cruise regions do you support?
We currently support Caribbean and Mediterranean cruise itineraries, including popular ports in Florida, the Bahamas, Mexico, and throughout the Mediterranean. Let us know if you have a different itinerary and we'll see if we can accommodate it.
About Us
Who makes these maps?
Baseline Adventure Maps is a small maker business based in Denver, Colorado. Each map is handcrafted by real people who share your passion for adventure.
Is my payment secure?
Yes! We use Stripe for all payment processing. Your card information is never stored on our servers and all transactions are encrypted and secure.
How can I contact you?
You can reach us at [email protected]. We typically respond within 24-48 hours.
Do you take custom requests?
We're always interested in hearing about unique projects! Send us an email describing what you have in mind and we'll let you know if we can help.
Still have questions? Contact us and we'll be happy to help.